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Help & FAQ's

If you have a question about our website, placing an order, products, stores, or just about anything, have a good browse through our FAQs for the answer.
Internet Orders
I'm having trouble placing an order - can you help?
Can I change what I have ordered?
I forgot to use my promotion code - can I add it?
Can I amend the delivery option for my order?
How do I cancel my order?
Where do you deliver to?
How do I find out what's happening with my delivery?
What methods of payment do you accept?
Can I redeem my gift voucher/gift card online?
When can I expect my order to be delivered?
Who do you use for delivery?
What should I do if my order doesn't arrive on the expected delivery date?

For detailed information about returns please see Returns, Exchanges & Refunds Policy.

Returning an item by post
What do I do if I receive an incorrect item?
How long will it take to get my internet order refund?
What's the difference between Aftershave, EDT and EDP?
What do I do if I can't find an item I'm looking for online - does that mean you don't sell it?
Can I buy vouchers online?

This is a brief outline of the most frequently asked questions that we receive. If you require any more information, or your question is not answered above please contact our friendly Customer Services Team on customerservice@PerfumesDirect.co.in or call 020-67112217.

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